Irish Ferries Conditions of Travel

Definitions

1 In these conditions (save where the context otherwise requires)

(a) "the Athens Convention" means the Convention relating to the Carriage of Passengers and their Luggage by Sea signed at Athens in 1974 as modified by the Protocol signed at London on 19th November 1976.

(b) the Carrier means Irish Ferries Limited whose registered office is at Ferryport, Alexandra Road, Dublin 1.

(c) "passenger" has the same meaning as set out in the Athens Convention.

(d) "luggage" (save where the term appears in Clause 41 of these conditions) means "luggage" and "cabin luggage" as defined in the Athens Convention.

(e) "vehicle" means any passenger or private vehicle of any description whatsoever (whether or not self-propelled) accompanying a passenger including (without prejudice to the generality of the foregoing) any car coach mini-bus caravan dormobile trailer motor cycle scooter or bicycle.

(f) "valuables" means such valuable articles as are described in Article 5 of the Athens Convention.

(g) "domestic animal" means any domestic animal kept as a pet accompanying a passenger.

(h) "berth" includes a bed in a cabin or a Club Class seat.

(i) "injury loss or damage" includes any physical injury death sickness mental suffering distress upset financial or consequential loss nuisance delay or inconvenience of whatsoever nature the same may be.

(j) "fault" includes any act omission neglect default negligence breach of contract or breach of duty of whatsoever nature the same may be.

(k) "servants agents and independent contractors of the Carrier" includes the owners charterers and operators of any vessel means of transport or facility who may at the request of or by agreement with the Carrier (whether express or implied) perform the whole or any part of the carriage of passengers and or luggage or other service which the Carrier has agreed to undertake and also includes the servants agents and independent contractors of such owners charters or operators.

(l) "person" includes any firm partnership association corporation or government department and also includes any infant or child.

(m) the singular includes the plural and vice versa.

(n) the masculine includes the feminine and vice versa.

2  The headings to paragraphs in these conditions are inserted for convenience only and have no binding effect.

General conditions

3  The Carrier is not and does not hold itself out as a common carrier. Passengers and luggage are accepted and carried only upon and subject to these conditions which shall form part of the contract between the Carrier and the passenger.

4  Every person making a booking for or on behalf of a passenger or group of passengers warrants and confirms that he has the authority of each such passenger to accept these conditions as agent for and on behalf of that passenger and that each such passenger agrees to be bound by these conditions which may include amendment and cancellation fees.

5  No passenger shall embark on a voyage or avail himself of any services the subject of any contract with the Carrier unless he has accepted these conditions or (where the contract with the Carrier was entered into by some other person on his behalf) has ratified such contract on the terms of these conditions which may include amendment and cancellation fees.

6  No person other than a director of the Carrier has authority to alter or waive any of these conditions and no such alteration or waiver shall be of any effect unless it is in writing and signed by such director.

7  If and in so far as any of these conditions or any of the provisions of any of these conditions is repugnant to inconsistent with or invalid under any law convention or protocol which is compulsorily applicable to the contract between the Carrier and the passenger or which it has been agreed shall apply to or be incorporated into the said contract such condition or provision shall (to that extent but no further) be null and void. Any such condition or provision which is repugnant inconsistent or invalid as aforesaid shall nevertheless remain in full force and effect as regards any part of the subject matter of the said contract to which such law convention or protocol does not apply as aforesaid. Further the remainder of these conditions and the provisions thereof shall so far as possible be construed so as to comply and be consistent with all such laws conventions and protocols as aforesaid.

8  Any dispute between the passenger and the carrier shall be brought before the Irish Courts and shall be determined in accordance with the laws of the Republic of Ireland irrespective of jurisdiction where booking was made.

9  It shall be a condition of the contract of travel entered into between the Carrier and the passenger, that the passenger has the required immigration documentation necessary for entry into the country of destination prior to travel. Prior to boarding, the Carrier (or his agent) shall be entitled to check that all passengers have in their possession valid documentation to comply with the immigration laws of the country of destination. The Carrier may (notwithstanding any booking previously made) refuse to carry any passenger who fails to produce satisfactory documentation when requested. In such circumstances, the Carrier shall be entitled to deduct a cancellation fee prior to refunding to the passenger any fares paid. The passenger shall not be entitled to any other compensation from the Carrier where permission to travel has been refused. The Carrier shall be entitled to re-claim from the passenger all fines or other costs levied on it by reason of the passenger's failure to produce immigration documentation satisfactory to the relevant authorities upon reaching the port of destination. In addition any passenger who for any reason refuses to disembark or is refused entry to the relevant country at the port of destination shall be required to reimburse the Carrier for any costs incurred by the Carrier as a result of such action

Liability of the Carrier

10  The provisions of the Athens Convention shall be incorporated into the contract between the Carrier and the passenger in respect of any carriage by sea which the Carrier has agreed to undertake and the said provisions shall apply to passengers and luggage throughout the periods of carriage set forth in Paragraph 8 of Article 1 of the said Convention. In so far as any passenger or luggage may before or after any such period be affected by or suffer any injury loss or damage by reason of any fault on the part of the Carrier its servants agents or independent contractors or on the part of any other person for whom the Carrier is or may be responsible the Carrier shall (provided it is lawful to do so) be entitled to rely upon Articles 5 to 16 inclusive of the said Convention notwithstanding that the relevant event occurred outside any such period as aforesaid.

11  The Athens Convention (amongst other provisions) limits the Carrier's liability for death of or personal injury to a passenger and or for loss of or damage to luggage (including a vehicle) to incidents which are due to the fault or neglect of the Carrier or of its servants or agents acting within the scope of their employment. The said Convention also makes special provision for valuables for which the Carrier accepts no responsibility save where such valuables have been deposited with the Carrier for the agreed purpose of safe keeping in which event the Carrier shall be liable in accordance with the terms of the said Convention. The said Convention also presumes that luggage has been delivered undamaged unless written notice has been given to the carrier (i) in the case of apparent damage before or at the time of disembarkation or re-delivery or (ii) in the case of damage which is not apparent or of loss within 15 days from the date of disembarkation or re-delivery or from the time when such re-delivery should have taken place. Any liability on the part of the Carrier shall be subject to all exemptions and exonerations from and limitations of liability provided by the said Convention and shall in particular be subject (in the case of damage to a vehicle or loss or damage or other luggage) to the deduction of the full amount permitted under Paragraph 4 of Article 8 thereof.

12  Subject always to any express provision elsewhere in these conditions and to any compulsory applicable statutory provision the Carrier shall not in any circumstances whatsoever be liable for any injury loss or damage of or to any passenger luggage or other property howsoever whensoever and wheresoever the same may have been caused and notwithstanding that such injury loss or damage may have been caused or contributed to by any fault on the part of the Carrier its servants agents or independent contractors or on the part of any other person from whom the Carrier is or may be responsible or by the seaworthiness of any vessel whether at the time of embarkation or sailing or at any other time whatsoever. Without in any way limiting the generality of the foregoing the above provisions shall apply whether or not the passenger luggage or property was in or on any vessel means of transport place or premises within the control of or occupied by the Carrier and whether or not the luggage or property was in the charge of the Carrier its servants agents or independent contractors.

13  Nothing in these conditions shall be in any way construed as restricting or removing the right of the Carrier or of any other carrier or of the servants agents or independent contractors of either of them to any exemption from or limitation of liability accorded to shipowners or other persons by any statute or rule of law for the time being in force. Further the Carrier (if not the owner or demise charterer of a vessel performing any part of the carriage which the Carrier has agreed to undertake) shall have in respect of any passenger or luggage carried on such vessel the same rights of limitation of liability as are given to owners and demise charterers by any statute or rule of law in addition to the rights exemptions from and limitations of liability defenses and immunities conferred by these conditions.

Liability of servants agents and independent contractors

14  All rights exemptions from and limitations of liability defenses and immunities of whatsoever nature referred to in any of these conditions shall in all respects ensure also for the benefit of all servants agents and independent contractors of the Carrier while acting in the course of or in connection with their employment or other contract so that in no circumstances whatsoever shall any such servant agent or independent contractor while so acting be under any liability greater than or different from that of the Carrier. For the purposes of the foregoing the Carrier is or shall be deemed to be acting as agent or trustee on behalf of and for the benefit of all persons who have been are or may become its servants agents or independent contractors from time to time and all such persons shall to this extent be or be deemed to be parties to the contract of which these conditions form part. The performance or prospective performance by such persons of any duties or services in any way directly or indirectly related to or connected with any passenger or luggage and or his or its conveyance or means of conveyance shall be deemed to be good consideration moving from such persons to the passenger. The passenger undertakes and agrees with the Carrier that in no circumstances whatsoever will he sue such servants agents or independent contractors in respect of any fault on their part while acting in the course of or in connection with their employment or other contract as aforesaid.

Liability of the passenger

15  The passenger shall at all times comply with any lawful order given by or on behalf of any of the vessel's officers or by any other servant or agent of the Carrier.

16  The passenger undertakes that neither he nor his luggage (including any vehicle and any luggage to which Clause 38 of these conditions applies) nor any child or domestic animal accompanying him will cause any danger injury loss or damage of or to the Carrier or its property or any other person or property whatsoever. Further should any such danger injury loss or damage be so caused in circumstances which give rise to any claim against or any liability on the part of the Carrier its servants agents or independent contractors of any of them in respect thereof then the passenger shall indemnify them and each of them against all the consequences of any such claim and any such liability of whatsoever nature the same may be and to whomsoever incurred notwithstanding that such danger injury loss or damage may have been contributed to by some fault on the part of the Carrier its servants agents or independent contractors or by some un-seaworthiness of a vessel.

17  To the extent that the Carrier may be liable (whether by contract or at common law) to indemnify any other person in respect of such person's liability for any injury loss or damage of or to any passenger or luggage the passenger concerned shall reimburse to the Carrier any sums paid or payable by the Carrier by way of such indemnity but without prejudice to the Carrier's liability (if any) under these conditions to the passenger concerned.

18  In the event of the Carrier providing or obtaining medical assistance of any kind whatsoever for any passenger (which the Carrier shall in its sole discretion be entitled but not obliged to provide or obtain) the passenger shall reimburse to the Carrier upon demand the cost of such medical assistance.

Through carriage

19  In so far as any contract or booking relates or gives rise to carriage otherwise than on any vessel or other means of transport owned or operated by the Carrier (whether or not the cost thereof has been included in any fare or other sums paid to the Carrier) the Carrier undertakes only to arrange the same as agent for and on behalf of the passenger with the party or parties providing such carriage and the Carrier shall not be liable for such carriage. In particular and without prejudice to the generality of the foregoing the Carrier shall not be liable for any injury loss or damage of or to any passenger or luggage arising directly or indirectly in relation to or as a result of such carriage howsoever whensoever and wheresoever the same may have been caused and whether or not caused or contributed to by any fault on the part of any party or parties in any way directly or indirectly engaged in providing such carriage nor shall the Carrier be liable for or bound by any statement description information warranty or representation of whatsoever nature made directly or indirectly by or on behalf of any such party or parties engaged in providing such carriage. The passenger hereby authorises the Carrier to contract as his agent with the party or parties providing such carriage on any terms and conditions currently used by such party or parties.

Cancellation or variation of the voyage

20  The Carrier does not undertake that vessels will start or arrive on or at the advertised or any particular date or time and all sailings and schedules are (notwithstanding any bookings previously made) subject to cancellation or variation without notice for any cause which the Carrier or the Master reasonably considers to be justified having regard to the prevailing circumstances. In the event of any sailing being cancelled no passenger shall be entitled to any compensation or payment whatsoever save that unless the Carrier and the passenger agree to alternative arrangements for the conveyance of the passenger in accordance with Clause 21 of these conditions the Carrier shall refund to the passenger any fare or other charges paid to the Carrier in respect of that sailing.

21  Notwithstanding that a booking may have been made for a particular vessel or route and or for a sailing on or at a particular date or time the Carrier reserves the right to offer to any passenger in substitution for such original booking alternative arrangements of a reasonably similar nature. If the passenger accepts such offer these conditions shall continue to apply as they did to the original booking save that if and in so far as such alternative arrangements involve or give rise to the provision of carriage by some person other than the Carrier the provisions of Clause 18 of these conditions shall apply and the Carrier shall act solely as the agent of the passenger to arrange such carriage and this shall be the case whether or not the passenger is issued with a fresh ticket. Further if the passenger accepts such offer the Carrier shall refund to the passenger the amounts (if any) by which any fare or other charges paid in respect of the original booking exceed those applicable to such alternative arrangements. If the passenger rejects such offer the Carrier shall refund to the passenger any fare or other charges paid to the Carrier in respect of any unperformed part or parts of the carriage or other services the subject matter of the original booking which the Carrier has agreed to undertake. Whether the passenger accepts or rejects such offer the Carrier shall save as aforesaid be under no further liability in respect of the original booking.

22  The Carrier or the Master may (notwithstanding any booking previously made) refuse to carry any passenger or luggage on any sailing for any cause relating to the safety of the vessel or any property on board the vessel or to the safety comfort or convenience of any other passenger or any servant agent or independent contractor of the Carrier directly or indirectly involved with the carriage in question. In such circumstances the passenger shall not be entitled to any compensation or payment whatsoever save that the Carrier shall refund to the passenger any fare or other charges paid to the Carrier in respect of that sailing.

23  The Carrier and the vessel shall have liberty to carry the luggage or any part thereof on deck or in or on any other part of the vessel to sail with or without the full complement of passengers and luggage booked to sail with or without a pilot to make trial trips to adjust compasses to carry goods or any kind whatsoever dangerous or otherwise to dry dock with or without the luggage or any part thereof on board to tow and assist vessels or be towed in all situations and to proceed on one or more occasions to or from and use any port or ports in any order or rotation for any purpose whatsoever whether in or out of or short of or beyond the route between the termini for the carriage of any passenger or luggage or the customary or advertised route provided that the said liberty shall at all times be exercised reasonably having regard to the prevailing circumstances.

24  The Carrier and the vessel shall have liberty for any purpose to carry any passenger or luggage to any port beyond the port of destination notwithstanding that the vessel may have called at such port of destination and/or discharged other passengers or luggage there to carry any passenger or luggage back to the port of destination or to the port of embarkation to tranship any passenger or luggage into (or in the case of luggage onto the deck of) any vessel to land any passenger or luggage to store luggage at any port or place and to forward any passenger or luggage to the port of destination by any route in or on any vessel or other means of transport (to whomsoever belonging) provided that the said liberty shall at all times be exercised reasonably having regard to the prevailing circumstances. None of the foregoing shall entitle any passenger to any payment or compensation whatsoever whether by way of refund of any fare or other charges paid to the Carrier or otherwise.

25  If from any cause whatsoever the carriage of any passenger or luggage to the port of destination in the vessel on which the passenger has embarked or the luggage has been loaded or the disembarkation or unloading of any passenger or luggage from such vessel is prevented or hindered for an unreasonable time or is (in the opinion of the Carrier or the Master) likely to be so prevented or hindered or if the continuation of the voyage to the port of destination is (in the opinion of the Carrier or the Master) likely to expose the vessel or her crew or any passenger or luggage to any danger whatsoever the Carrier may at any time cancel the contract and abandon the voyage and thereupon the contract shall be deemed to have been frustrated in law and the passenger shall not be entitled to any payment or compensation whatsoever whether by way of refund of any fare or other charges paid to the Carrier or otherwise.

26  Without prejudice to the generality of any other provision of these conditions the Carrier and the vessel shall have liberty to comply with any other directions or advises as to departure arrival routes ports of loading call or discharge stoppages transhipment discharge or destination or otherwise howsoever given by any Government or any department thereof or by any person acting or purporting to act with the authority of any Government or any department thereof or by any Committee or person having under the terms of the war risks insurance on the vessel the right to give such orders directions or advices. The vessel shall have liberty to carry contraband explosives munitions and warlike stores and to sail armed or unarmed.

27  The exercise in accordance with these conditions of any liberty or other right provided herein shall not constitute a deviation or a breach of contract as between the Carrier and the passenger but shall form part of and be within the scope of the contract voyage. Any passenger or luggage affected by the exercise of any such liberty or other right shall at all times remain subject to these conditions.

Tickets and fares

28  The Carrier is a ticketless operator. Every passenger must whenever so required by a servant of the Carrier quote a valid booking reference number or produce a valid printed e-ticket booking confirmation. If a passenger fails to quote a valid booking reference number or produce a valid printed e-ticket booking confirmation on demand of a servant of the Carrier he shall be liable to pay and shall forthwith pay to the Carrier the fare for the particular sailing or sailings on which the passenger wishes to travel. The Carrier cannot be held responsible if the passenger cannot quote his valid booking reference number or produce a valid e-ticket booking confirmation. Replacements must be paid for at the fare available on the day.

29  Accommodation on board vessels for passengers and vehicles is limited and is subject to availability on their chosen date and route. This is the case notwithstanding any information published by the Carrier as to the latest check-in times before departure for any sailings on any of its services.

30  Save as otherwise provided in this Clause or in Clause 32 , fares and all other charges must be paid in accordance with the terms of the booking. Charges in respect of berths must be paid at the time of booking.

31  The Carrier reserves the right to publish fares and charges in such currency or currencies as it may from time to time determine and to vary the fares and charges so published without notice. If any fare or charge is not paid at the time of booking then the fare or charge to be paid shall be that current at the time of payment. If any fare or charge has been paid three months or more before the earliest sailing date to which the booking relates the Carrier reserves the right to require the passenger to pay prior to embarkation a supplement in respect of any fluctuation in relevant exchange rates or any increase in the Carrier's operating costs notwithstanding that the amount paid by the passenger represented the full fare or charge current at the date of payment.

32  Any fares or charges at less than the Carrier's full standard rate are subject to such special terms and conditions as to availability or otherwise as may from time to time be advertised in the Carrier's notices and publications. Fares and charges published by the Carrier (even if in relation to through carriage) do not include the conveyance of passengers and their luggage from ferry terminals to railway or coach stations (or vice versa) which must be arranged by passengers at their own expense.

33  The fare for an adult passenger includes any infant passenger under four years of age accompanying that passenger. Save by special arrangement with the Carrier children under sixteen years of age must be accompanied by a responsible adult passenger.

34 Berths/Cabin/Club Class reservations are valid only if the passenger has a valid booking reference or valid e-ticket booking confirmation for the same sailing. Berths/Cabins/Club Class  must be claimed not later than the advertised sailing time failing which the right to a Berth/Cabin/Club Class will be forfeited without the right to any compensation whether by way of a refund of charges or otherwise and the Carrier shall be entitled to re-allocate the Berth/Cabin/Club Class seat reserved. The Carrier will not be bound by any fare or berth or other charge where that fare or charge has been generated by a computer system error. If and where such a fare or charge is generated, those affected will be offered a full refund.

35  The Carrier shall consider applications for refunds in respect of cancelled bookings and unused tickets subject to the deduction of a cancellation fee from the amount to be refunded. Any refund of any fare shall be at the sole discretion of the Carrier.

36 Passengers must be through check in as advised. In the event of passengers failing to check in as advised the Carrier shall be entitled to treat reservations as cancelled without the right to any compensation

Passengers travelling with guide dogs or pets on the Ireland/France/Ireland route must check-in 2 hours before departure

37  The Carrier shall have a general lien on luggage for all charges due from the passenger. The said lien shall extend to all charges whether or not the amount thereof has been ascertained in money at the time such lien is exercised. The expression "charges" shall include all monies due on any account whatsoever from the passenger to the Carrier any unpaid passage money whether or not a contract was made by the passenger with the Carrier all monies which the Carrier may be or become liable to pay on behalf of the passenger and the costs and expenses of exercising such lien. The said lien shall be exercisable by sale without notice to the passenger at such time and in such manner as the Carrier may desire and the Carrier may deduct from the proceeds of sale the costs and expenses of and incidental to such sale.

Luggage

38  An allowance for luggage is made for each passenger. Car Passengers may bring as much as they can fit into or onto their vehicle. Foot Passengers may only bring as much as they can comfortably carry themselves. Day Trip foot-passengers may only take hand luggage (similar to airlines). Luggage in excess of that made for car passengers is subject to availability of height and width space on the car deck. All luggage whether or not within the allowance is subject to these conditions which shall continue to apply during any period when luggage is in any baggage room, locker room, cabin, car deck or public area whether or not manned or supervised by a servant or agent of the Carrier. The passenger must arrange for himself as to the placing on board and removal of luggage.

39  Subject to any statute rule order or regulation whatsoever applicable at any relevant port domestic animals are carried at such fares as are from time to time advertised in the Carrier's notices and publications. Domestic animals ( except registered guide dogs) are not permitted in passenger accommodation and must be left in vehicles or by special arrangement with the Carrier and subject to availability of space placed in kennels on board. Domestic animals are carried at the entire risk of the passenger and on the express understanding that no liability shall attach to the Carrier its servants agents or independent contractors for any injury loss or damage of or to any domestic animal howsoever whensoever and wheresoever the same may have been caused. All animals travelling on the Ireland /France route need a Pet Passport. It is the pet owners responsibility to ensure that all the entry conditions are met otherwise the animal will not be allowed to travel. Further the passenger undertakes that he will comply with all statutes, rules, orders and regulations applicable to domestic animals at any relevant port and that he will indemnify the Carrier its servants agents and independent contractors and each of them against all consequences whatsoever of any failure so to comply. Save as aforesaid domestic animals are carried subject to these conditions.

40  No passenger shall bring or cause or permit to be brought on board any luggage of a dangerous explosive or inflammable nature or the carriage of which is prohibited by any statute rule order or regulation whatsoever. Any such luggage which is notwithstanding the foregoing brought on board may at the discretion of the Carrier or the Master be landed at any place destroyed rendered innocuous or otherwise disposed of at any time without notice or compensation to the passenger. Save as aforesaid such luggage is carried subject to these conditions. Passengers travelling with motorhomes, caravans or dormobiles that contain domestic appliances must ensure that the gas supply to these appliances is fully shut off while on board the vessel.

41  The Carrier reserves the right for security purposes or otherwise to search any passenger or luggage (including a vehicle). The passenger agrees to submit to such search upon the request of any servant agent or independent contractor of the Carrier.

42  All goods other than accompanied luggage vehicles and domestic animals are accepted and carried only on the Carrier's Standard Conditions of Carriage of Goods for the time being in force as set out in the Carrier's notices and publications. Without prejudice to the generality of the foregoing goods to which this clause applies include all unaccompanied luggage and vehicles luggage in advance animals (other than domestic animals) and goods vehicles (whether or not laden and whether or not accompanied). Consignors of all such goods must apply for and obtain a consignment note prior to shipment.

Vehicles

43  During the passage vehicles must be locked the handbrake applied and first or lock gear engaged. Access to vehicles is not permitted during the passage. A reasonable amount of petrol may remain in the tanks during the passage but tanks must not be filled to capacity. The flow from the tank to carburetor must be shut off where this is not automatic. Fuel in cans or other containers is not permitted. On disembarkation vehicle engines must not be started until instructed. Passengers are responsible for driving vehicles onto and from the vessel.

44  The Carrier reserves the right (at the risk and expense of the passenger) to move vehicles at any time and by any means which it considers necessary. Vehicles with luggage loaded on the roof in excess of six feet (1.82 metres) from ground level or protruding beyond the length of the vehicle are subject to availability of space carried only by special arrangement with the Carrier and at such additional charge as may from time to time be determined by the Carrier. The Carrier reserves the right (at the risk and expense of the passenger) to remove any such luggage loaded on the roof of a vehicle at any time and by any means which it considers necessary.

Insurance

45  Passengers are advised to arrange travel insurance. Insurance may be effected through the Carrier - details available on application to any office of the Carrier or its agents.

Pets - Ireland/France Routes

46  Irish Ferries participate in the Government controlled Pet Travel Scheme which allows the movement of dogs, cats and ferrets within the EU member states without quarantine restrictions. All animals travelling under this scheme need a Pet Passport. It is the pet owners responsibility to ensure that all the entry conditions are met otherwise the animal will not be allowed to travel.

Amendment Fees

47  There is no amendment fee for changes to passenger names, vehicle details or cabin accommodation. Amendment fees apply to all other changes

A £10/€15 fee applies every time a booking is changed. If a change applies to both the outward and return sailings then the fee is £20/€30. This fee is in addition to any increase in fare price

48  Cancellation Fees

Ireland France Routes

- Cancellations up to 41 days before travel will incur a charge of 25% of total fare.

- Cancellations 40 days or less before travel will incur a charge of 100% of total fare.

- Bookings that have been amended and subsequently cancelled may incur a 100% charge.

If travel dates are amended and the booking is then subsequently cancelled the cancellation fee is based on the original date of outward travel.

Ireland / Great Britain Routes

• Cancellations made 8 or more days before sailing: £30 / €45
• Cancellations made 3- 7 days before sailing: 50 % of fare
• Cancellations made within 48 hours of sailing: 100% of fare
• Cancellations made after sailing: 100 % of fare.

If travel dates are amended and the booking is then subsequently cancelled the cancellation fee is based on the original date of outward travel.

49  Refunds

• Where bookings are amended and the total price of the new fare is lower than the original fare no refunds will be given.
• No refunds will be given on any booking after travel has commenced
• No refunds will be given on any unused portion of your ticket.

50  Discounts

Valid discounts which have been allocated to your customer account must be applied to your booking before outward travel commences as they cannot be applied retrospectively. All discounts are subject to these conditions.  

Related Links

The Athens Convention